The legal stuff,
in actual English.

Who we are, and who we aren’t

The Lionesse Protocol is operated by Lionesse Holdings, Inc. (DBA Lionesse Protocol). We provide concierge coordination, administrative support, and educational content related to women’s hormone health. We are not a medical practice, laboratory, or pharmacy, and we do not practice medicine, provide medical advice, or make any clinical decisions.

All medical services — including evaluation, diagnosis, and treatment decisions — are provided by independent licensed healthcare providers exercising their own clinical judgment. All prescriptions are filled by independent licensed U.S. pharmacies. Your relationship for medical care is with your provider, not with Lionesse. Enrollment does not guarantee a prescription; medication is prescribed only when an independent licensed provider determines it is medically appropriate.

Educational content on this site, in our emails, and on our social channels is for general informational purposes only. It is not medical advice and is not a substitute for care from a licensed provider.

Membership terms

• Monthly: $395 per month, billed monthly, with a three-month minimum commitment.
• Seasonal: $1,047 billed once per season (every three months).
• Annual: $2,940 billed once per year.

Memberships renew automatically until cancelled. Cancellation takes effect at the end of the current billing period; the Monthly plan may be cancelled after its three-month minimum is complete. Each plan includes laboratory work as described at enrollment, telehealth visits with independent licensed providers up to four times per year, prescribed medications when determined medically appropriate, and shipping. Additional laboratory work is available at member pricing. HSA/FSA funds may apply; check with your plan administrator.

Payments are processed securely by Stripe. Refund requests and billing questions can be raised with the concierge team at any time; refunds are handled according to the refund policy provided at checkout.

Telehealth disclosure

Medical services connected with the Lionesse Protocol are delivered via telehealth by independent licensed healthcare providers. By enrolling, you consent to receive care via telehealth technologies, including video visits and secure messaging through your patient portal.

Telehealth has limitations. It is not appropriate for emergencies — if you are experiencing a medical emergency, call 911. A provider may determine that telehealth is not appropriate for your situation and may recommend in-person evaluation. You may withdraw consent to telehealth at any time, which may affect the services available to you. Availability of telehealth services depends on provider licensure in your state.

Hormone therapy risks & disclosures

Hormone therapy is prescription medical treatment. Its potential benefits and risks vary by medication, dose, route of administration, duration of use, and your individual health history. Depending on the therapy prescribed, potential risks may include, among others, cardiovascular events, blood clots, stroke, gallbladder disease, and considerations related to hormone-sensitive cancers. Some risks differ based on age, time since menopause, and personal and family medical history.

Your independent licensed provider will review your labs, symptoms, and history, discuss the potential benefits and risks applicable to you, and determine whether hormone therapy — and which formulation — is medically appropriate. Report new or concerning symptoms to your provider promptly. Nothing on this site is a promise of any particular result; individual results vary.

About compounded medications: some prescribed medications may be prepared by licensed compounding pharmacies when your provider determines a compounded formulation is appropriate. Compounded medications are not FDA-approved, and the FDA does not review compounded drugs for safety, effectiveness, or quality before marketing.

Health privacy notice

Lionesse collects the information needed to provide coordination services — contact details, membership and billing information, and communications with our team. We do not sell personal information.

Your medical records are created and maintained by the independent licensed providers, laboratories, and pharmacies involved in your care. Those entities are responsible for protecting your health information in accordance with applicable law, including HIPAA where it applies to them. Communications you send through your patient portal are handled within that portal’s secure environment.

The full privacy policy, including your rights regarding access, correction, and deletion of your information, is available at checkout and on request from the concierge team.

Availability

The Lionesse Protocol is currently available to eligible patients in all 50 U.S. states. It is not available in the District of Columbia or U.S. territories. Availability depends on independent provider licensure and may change.

Texts & email

By opting in, you agree to receive text messages and emails from Lionesse related to your membership and, where separately consented, marketing communications. Message frequency varies. Message and data rates may apply. Reply STOP to cancel text messages at any time, or HELP for help. Consent to marketing messages is not a condition of purchase.

Accessibility

Lionesse is committed to making this website usable for all visitors, including people using assistive technologies, and we work toward conformance with recognized accessibility guidelines (WCAG). If you encounter any part of the site that is difficult to access or use, contact the concierge team using the information in the footer and we will address it promptly and provide the information you need in an accessible format.

Contact

Questions about membership, billing, privacy, or how the model works can be sent to the concierge team through your member portal or the contact information provided at checkout.